Memori Labs builds agent-native memory infrastructure: an LLM-agnostic layer that turns agent execution history, including tool calls, decisions, traces, and user context, into persistent, structured state agents can rely on across sessions, models, and workflows.

Because memory infrastructure sits in the data path of agent systems, it inherits the sensitivity of everything those agents touch. Memori is built for that reality: fine-grained, pool-based access control that goes beyond standard RBAC, immutable audit logging, configurable retention and deletion, and deployment flexibility across managed cloud, customer VPC, and on-premises environments. Memori conforms to your security and data-governance requirements, not the other way around.

This Trust Center provides current information on Memori's security program, compliance posture, policies, subprocessors, and operational controls. Memori is in the final stage of its SOC 2 Type II observation period, with Prescient Security engaged as our auditor. Our controls across SOC 2, GDPR, ISO 27001, and HIPAA are continuously monitored via Sprinto, with audit attestation to follow.

Our goal is simple: give you what you need to evaluate Memori clearly and confidently.

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Controls (29)

Here are the controls implemented at Memori Labs to ensure compliance, as a part of our security program.

Product security (3)

Production System User Review

Entity's Infosec officer reviews and approves the list of people with access to production console annually

Situational Awareness For Incidents

Entity maintains a record of information security incidents, its investigation, and the response plan that was executed in accordance with the policy and procedure defined to report and manage incidents.

Notification of changes

To help determine that only authorized changes are deployed, Entity's key personnel are notified when changes are deployed to the production environment

Data security (5)

Inventory of Infrastructure Assets

Entity develops, documents, and maintains an inventory of organizational infrastructure systems, including all necessary information to achieve accountability.

Testing for Reliability and Integrity

Entity tests backup information periodically to verify media reliability and information integrity.

Inventory of Personal Data (PD)

Entity maintains an inventory of categories of personal information collected along with its usage, sources and specific purposes for collection as per regulatory requirements ("Record of Processing Activities") and reviews it on an annual basis

Choice & Consent

Entity ensures regulatory requirements regarding user consent are met prior to processing personal data

Data Subject Access

Entity ensures that Subject Access Requests are being honored in accordance with the Privacy Policy

Network security (3)

Limit Network Connections

Entity ensures that the production databases access and Secure Shell access to infrastructure entities are protected from public internet access.

Transmission Confidentiality

Entity has set up processes to utilize standard encryption methods, including HTTPS with the TLS algorithm, to keep transmitted data confidential.

Anomalous Behavior

Entity's infrastructure is configured to review and analyze audit events to detect anomalous or suspicious activity and threats

App security (1)

Conspicuous Link To Privacy Notice

Entity displays the most current information about its services on its website, which is accessible to its customers.

Corporate security (17)

New Hire Policy Acknowledgement

Entity has established procedures for new staff to acknowledge applicable company policies as a part of their onboarding.

Periodic Policy Acknowledgement

Entity has established procedures for staff to acknowledge applicable company policies periodically.

Incident Reporting Assistance

Entity has provided information to customers on how to report failures, incidents, concerns, or other complaints related to the services or systems provided by the Entity in the event there are problems.

Risk Assessment

Each risk is assessed and given a risk score in relation to the likelihood of it occurring and the potential impact on the security, availability, and confidentiality of the Company platform. Risks are mapped to mitigating factors that address some or all of the risk.

Fraud

Entity considers the potential for fraud when assessing risks. This is an entry in the risk matrix.

Assigned Cybersecurity & Privacy Responsibilities

Entity's Senior Management assigns the role of Information Security Officer who is delegated to centrally manage, coordinate, develop, implement, and maintain an enterprise-wide cybersecurity and privacy program.

Internal Audit using Sprinto

Entity uses Sprinto, a continuous monitoring system, to track and report the health of the information security program to the Information Security Officer and other stakeholders.

Data Protection Impact Assessment (DPIA)

Entity conducts Data Protection Impact Assessments periodically in order to assess the regulatory risks associated with the processing of personal data

EU Representative

Entity appoints a EU Representative to serve as a point of contact between EU authorities, data subjects and the organization

Testing

Entity has procedures to conduct regular tests and exercises that determine the effectiveness and the readiness to execute the contingency plan.

Customer Obligations

Entity maintains a list of all contractual obligations based on customer contracts.

Retention of Policies

Entity ensures that all policy documents are retained for at least (6) years from creation.

Chief Privacy Officer (CPO)

Entity appoints a Privacy Officer to assess and facilitate the entity's compliance with relevant regulatory requirements.

Privacy Act Statements

Entity includes Privacy Act statements on forms that collect information that will be maintained in a Privacy Act system of records, or provide Privacy Act statements on separate forms that can be retained by individuals.

Asset Ownership Assignment

Entity has set up mechanisms to assign and manage asset ownership responsibilities and establish a common understanding of asset protection requirements.

Shared Responsibility

The Entity ensures that the information security roles and responsibilities are clearly defined based on the shared responsibility model and the terms and conditions proposed by critical Cloud Service Providers.

Periodic Security & Privacy Training Records

Entity documents, monitors, and retains individual training activities and records.

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